Privacy Policy

Last updated: [Insert Date, e.g., July 2026]

At craftandsew, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

1. Who We Are

craftandsew is the data controller responsible for your personal data.

  • Business Name: craftandsew

  • Contact Email: [Insert Contact Email Address]

  • Location: [Insert General Location/City or Full Address], United Kingdom

2. The Personal Information We Collect

When you visit our website or make a purchase, we may collect and process the following information:

  • Identity Data: Your name, title.

  • Contact Data: Billing address, delivery address, email address, and telephone number.

  • Financial Data: Payment details (processed securely via our third-party payment gateways; we do not store full payment card details).

  • Transaction Data: Details about products you have purchased from us.

  • Technical & Usage Data: IP address, browser type, and how you use our website (collected automatically via cookies).

3. How We Collect Your Data

We collect data from you when you:

  • Place an order for handmade items, fabrics, or supplies on our website.

  • Create an account on our site.

  • Sign up for our newsletter or email updates.

  • Contact us via our contact form or email.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

  • Fulfill Orders: Process your purchases, manage payments, and dispatch your items to your delivery address.

  • Customer Communication: Send order updates, tracking information, or respond to your inquiries.

  • Marketing: If you opt in, send you news about new handmade products, sales, or tutorials. You can unsubscribe at any time.

  • Website Operations: Improve our website performance and secure our site.

5. Third-Party Services & Data Sharing

We do not sell or rent your personal information to third parties. To run our business, we share necessary data with trusted service providers, including:

  • Website Platform: Squarespace (hosts our website and shopping cart).

  • Payment Processors: Stripe and/or PayPal (to securely process payments).

  • Postal & Delivery Services: Royal Mail or courier services (to deliver your physical orders).

  • Analytics & Marketing: Squarespace Analytics and email marketing services (if subscribed).

All third-party providers are required to respect the security of your personal data and to treat it in accordance with UK law.

6. Cookies

Our website uses cookies and similar technologies provided by Squarespace to help our site run effectively, provide a smooth shopping experience, and analyze site traffic. You can adjust your browser settings to refuse cookies if you prefer.

7. How Long We Keep Your Data

We keep your personal information only for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or tax reporting requirements (for UK tax purposes, order records are typically kept for 6 years).

8. Your Legal Rights (UK GDPR)

Under UK data protection laws, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction or erasure of your personal data.

  • Object to or restrict the processing of your personal data.

  • Withdraw consent at any time where we rely on consent to process your data (e.g., unsubscribing from newsletters).

To exercise any of these rights, please contact us at [Insert Contact Email Address].

9. Complaints

If you have any concerns about how we handle your data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.